Last updated: August 2026

These Terms & Conditions apply to English communication coaching services provided by Conversation with Alex Pro.

By purchasing a coaching package, you agree to the following terms.

Coaching Services

Conversation with Alex Pro provides personalised, one-to-one English communication coaching.

Sessions focus primarily on conversation, confidence, fluency, vocabulary, pronunciation, and practical communication according to the individual client's goals.

Sessions are normally 50 minutes and take place online via Zoom unless otherwise agreed.

Coaching Packages

Current coaching packages and prices are displayed on the Conversation with Alex Pro website.

Unless otherwise agreed, payment for a coaching package must be made in advance before sessions are delivered.

Referral or promotional pricing may occasionally be offered at my discretion.

Booking Sessions

Sessions are booked according to mutually available times using the booking system (Calendly) or another agreed scheduling arrangement.

Regular clients may agree a recurring weekly time where availability allows.

Availability cannot be guaranteed indefinitely unless a regular time has been agreed.

Rescheduling and Cancellations

I understand that plans sometimes change.

If you need to cancel or reschedule a coaching session, please provide at least 24 hours notice.

Sessions cancelled with less than the required notice may be counted as used and may not be refunded or rescheduled, except at my discretion in exceptional circumstances.

If I need to cancel a session, the session will be rescheduled and will not be deducted from your package.

Late Arrival

If you arrive late, the session will normally still finish at the originally scheduled time.

If you are more than 20 minutes late without contacting me, the session may be treated as a missed session.

Package Validity and Rollover

Each subscription includes a set number of coaching sessions per monthly billing period, according to your chosen package.

I understand that work, holidays, travel, illness, and other commitments can sometimes make it difficult to use all of your sessions within a particular month. Any unused, paid sessions may therefore be carried forward for one additional billing period.

Subscriptions may also be temporarily paused by prior agreement. During an agreed pause, any sessions already paid for will remain available, while no new sessions will be added until the subscription and payments resume.

Once coaching resumes, any previously unused sessions should normally be used within the following billing period.

If exceptional circumstances prevent you from using your sessions within these periods, please contact me as early as possible and I will consider the situation on a case-by-case basis.

Payments and Refunds

Payment is made in advance using the available payment method.

Before coaching begins: If you change your mind before your first session, please contact me regarding cancellation and a refund. Any applicable statutory cancellation rights will be respected.

After coaching has begun: Once a coaching package has started, payments are normally non-refundable. However, I understand that circumstances can change, and requests relating to unused sessions may be considered on a case-by-case basis in exceptional circumstances.

Nothing in these terms affects any rights you may have under applicable consumer law.

AI-Assisted Lesson Summaries

Where included in your coaching package, you may receive personalised AI-assisted lesson summaries following sessions.

These summaries are intended as supplementary learning materials and may include vocabulary, corrections, communication strategies, and other learning points discussed during the session.

AI-generated materials may occasionally contain errors and should therefore be treated as learning support rather than authoritative professional advice.

Clients should not share confidential, identifiable, or highly sensitive information for inclusion in lesson summaries.

Professional and Specialist Topics

Coaching may involve conversations about your profession, including healthcare, business, technology, law, research, or other specialist areas.

Conversation with Alex Pro provides English communication coaching, not medical, legal, financial, career, or other regulated professional advice.

Any specialist topics discussed during sessions are used primarily as a context for practising English communication.

Results

Every learner progresses differently.

I will provide personalised coaching, feedback, and learning support, but specific outcomes, levels of fluency, employment outcomes, examination results, or other results cannot be guaranteed.

Respectful Coaching Environment

Sessions are intended to provide a professional, respectful, and supportive environment.

I reserve the right to end a session or coaching relationship in cases of abusive, discriminatory, threatening, or otherwise inappropriate behaviour.

Ending Coaching

Either the client or Conversation with Alex Pro may choose to end the coaching relationship.

Any outstanding sessions, payments, or refunds will be handled according to these Terms & Conditions and applicable consumer law.

Changes to These Terms

These Terms & Conditions may occasionally be updated.

The terms applying to an existing purchase will normally be those provided or available when the package was purchased, unless a change is required by law or agreed with the client.

Contact

Questions regarding these Terms & Conditions can be sent to:

Email: alexblanguage@gmail.com
Website: www.conversationwithalexpro.com